A family member just sent me a video through the app. Can I download their video to my cell phone?

No, you cannot download other users' stories (video or text) to your own device. Safety and trust are our among highest priorities. To keep our users' data private and secure, only the user who recorded the original story can download it to their own devices. Once downloaded, that user may, of course, freely send it to whomever, however they choose (over text, email, etc.)

If you'd like for someone to send you their stories, we suggested sending the our "How can I download my stories?"  article, which includes visuals aides and clear instructions to guide them on how to download their video and/or text stories.